FAQs
1. How long does shipping take?
Orders are typically processed and dispatched within 1–2 business days. Once dispatched, delivery generally takes 7–12 business days internationally. Delivery times may vary depending on your location and customs processing.
2. Do you offer international shipping?
Yes! We offer international shipping so customers can enjoy MOMAE products around the world.
3. How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information when available. You can use this information to follow your package.
4. Can I change or cancel my order?
If you need to make changes or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.
5. What if my order arrives damaged?
We're sorry if something isn't right with your order! Please contact us with your order number and clear photos of the damaged item so we can look into the issue.
6. What payment methods do you accept?
We accept the payment methods displayed at checkout. All payments are processed securely.
7. What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery timeframe, please reach out to us with your order number. We'll be happy to help investigate.
8. Can I return or exchange an item?
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items must be unused and in their original condition and packaging, where applicable.
To request a return, contact us through our Contact Us page with your order number. Please wait for return instructions before sending anything back.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
9. How can I contact MOMAE?
For any questions, concerns, or assistance with an order, please reach out through our Contact Us page. We're always happy to help!
Still have questions?
We're here to help. Thank you for choosing MOMAE! ♡